Openings >> Director of Residential Services
Director of Residential Services
Title:Director of Residential Services
Department:Childhelp Alice C. Tyler Village
Location:Lignum, VA

About Childhelp

CEO and Co-Founder SaraO’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

About Childhelp Alice C. Tyler Village

Throughout the breadth of 260-acres of naturally lush and inviting land in Lignum, Virginia, the Childhelp Alice C. Tyler Village (the Village) has been providing a healing home environment for severely abused, neglected, and at-risk children since 1993.  Producing a true community atmosphere, the Village houses as many as 67 children ranging in age from 5 to 14 years old.  The residents live in small cottages and are grouped by age and treatment needs.  The children who make their home at the village are referred to this place of healing by various judicial authorities and child welfare offices after the Department of Social Services takes custody of them.  They arrive experiencing severe behavioral and emotional problems as a result of their previous abusive or neglectful situations.  For many of these children, the Village and its multidisciplinary team (MDT) are their last hope in avoiding placement at a juvenile correctional facility.

It takes a whole village to raise a child.  A team of mental health professionals greets each child upon their arrival, equipped to develop an individualized treatment plan tailored to each child’s specific needs.  While at the Village, children receive on-site clinical services provided by Childhelp’s MDT under the direction of a staff psychiatrist.  The children learn to love themselves and trust others through comprehensive treatment, including psychological, educational, recreational, music, art, occupational, and speech therapy.  The dedicated, highly-trained, and passionate staff of therapists, teachers, behavioral health specialists, nurses, physicians, and chaplain work to cultivate trust in children who have known only betrayal, and build self-esteem in the young souls who have rarely been given reason to like themselves.

Responsible for the supervision and oversight of all aspects of the children and adolescent treatment programs along with the recreational service activities.  Ensures quality therapeutic care to residents in each program while adhering to and enforcing federal and state licensing regulations. Monitors and supervises the direct care and recreational support staff in the execution of their assigned job responsibilities and the adherence to administrative and programmatic policies, along with ensuring appropriate written documentation. Provides appropriate and ongoing training to the residential staff. 

  • A Master’s Degree in Social Work, Psychology, Education, Administration, Sociology, Nursing, Guidance and Counseling or a closely related field may be substituted for 1 year of non-supervisory experience.
  • BA / BS degree from an accredited college (Applicants who do not possess the required education may substitute experience as indicated on a year-for-year basis.)
Training and Experience:
  • Proven experience in the development and milieu management of clinical treatment programs for children/adolescents in a residential setting.
  • 3 years of experience in work involving the direct care and/or treatment of children with special needs, 1 year of which shall have been in a supervisory capacity (Preferred:  experience in a residential facility)
  • Must be 21 years of age.
  • Must be current on all mandatory annual retraining and in-services.
  • Must participate in a minimum of 15 hours annually of in-service training applicable to specific job duties and responsibilities.
  • Possess a current certificate for cardiopulmonary resuscitation (CPR) and first aid.
Must have ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift and grasp.  Qualified candidates will possess the ability to run for extended periods of time.   Must be able to perceive the attributes of objects such as size, shape, temperature and/or texture by touching with skin, particularly that of the fingertips.  Possesses the ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.   Must be able to hear and perceive the nature of sounds with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound.  Perform repetitive motions with wrists, hands and fingers.  Be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.  Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe residents on the unit and in therapeutic activities.
  1. Responsible for the supervision and oversight of the children and adolescent treatment programs including residential and recreational service areas.  Ensures quality therapeutic care to residents in each program while adhering to and enforcing federal and state licensing regulations.
  2. Supervises the Residential Program Managers,  Residential Coordinator, Activities Manager, and other support staff to ensure compliance in the execution of their duties and responsibilities.
  3. Responsible for the recruitment, interviewing, hiring, training, payroll, performance appraisals, and disciplinary actions for all direct reports.
  4. Ensures efficacy and implementation of all clinical interventions utilized with residents through monitoring and oversight.
  5. Supervises the Adolescent and Children’s Program Managers in the clinical training and therapeutic skill development of their staff including training on intervention strategies and interactive styles/patterns.
  6. Assists the Director of QI in the development and implementation of facility policies and procedures, ongoing development of the Alice C. Tyler Village Children and Adolescent Treatment Programming.
  7. Provide administrative supervision, leadership, guidance, and feedback to subordinate staff to facilitate smooth operations including on-call duties.
  8. Ensure personnel actions are carried out on staff accurately and timely including hiring, training, evaluating, monitoring, disciplining, and terminating with documentation submitted in a timely manner.
  9. Respond in a timely and appropriate manner to family/guardian and residents concerns.
  10. Supervises all direct reports in the execution of their specific job/area responsibilities to ensure proper implementation of specific programming, adherence to facility policy and procedures, compliance with H.R. policies, and conformity to all established regulatory and licensing standards.
  11. Assures consistency in dealing in a tactful and harmonious fashion with staff, residents, and the public and to adhere to and follow all policies and procedures as designated and defined by the Director of QI.
  12. Participate on committees and in professional meetings and staffing's as necessary to the function of the program.
  13. Consistently exercises sound, independent judgment and adequate emotional stability in evaluating situations and making decisions despite the pressures of deadlines or the occurrence of unexpected stressful events.
  14. Carries out other duties as assigned to meet the needs of the program.

Childhelp is an equal opportunity employer.

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