Openings >> Part-Time Hotline Counselor
Part-Time Hotline Counselor
Title:Part-Time Hotline Counselor
Department:Childhelp National Headquarters
Location:Phoenix, AZ

About Childhelp

CEO and Co-Founder Sara O’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at


***This is a part time position needed for the following shifts: Thursday: 10 am-2 pm; Friday 6 pm-9 pm; Saturday 10 am-2 pm*** Must be able to work at least one shift.***

Position Summary:

Responsible for providing crisis intervention, referral and resource information, and/or creating action plans for caller who contact the Childhelp National Child Abuse Hotline related, but not limited, to the areas of child abuse, sexual abuse, neglect, family conflict, suicide, battered women, rape, youth in conflict, life crisis, addiction, and recovery.

Essential Responsibilities: 

  • Provides supportive and appropriate counseling to each caller
  • Provides undivided attention to each call and each issue presented by callers
  • Ascertains and understands the immediate presenting issues of callers, turning those issues into brief action plans, when necessary
  • Understands the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
  • Reports information to appropriate authorities, when legally bound to do so
  • Understands and adheres to confidentiality and anonymity, as appropriate
  • Understands and adheres to counseling ethical guidelines and boundaries
  • Remains knowledgeable with regard to all Hotline referral sources, including the Hotline national resource database
  • Understands the contractual obligations of the Hotline and follows protocol and documentation requirements for each contract
  • Interacts with co-workers to best identify effective approaches and interventions for presenting issues
  • Engages in continuous improvement efforts, as assigned
  • Participates in assigned work teams, as requested and appropriate
  • Enters all relevant data, accurately and completely, into Hotline database in a timely manner
  • Conducts internet resource research
  • Attends staff meetings
  • Maintains a professional appearance and conduct at all times
  • Responsible for arranging for shift coverage for all scheduled shift hours
  • Performs other related duties, as assigned


Minimum Requirements:

  • Bachelor’s degree in psychology, social work, or a related field; Master’s degree in counseling, social work, or other related field preferred
  • Minimum 1 year experience working with family violence and/or child abuse required
  • Previous experience in crisis intervention and/or hotline counseling preferred
  • Ability to obtain a fingerprint clearance card
  • Proficient in Microsoft Word, Outlook, and Excel
  • Excellent communication and interpersonal skills
  • Effective stress reduction techniques
  • Ability to maintain professional demeanor with callers at all times and to provide boundaries when necessary
  • Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  • Ability to work well with key staff and service providers
  • Able to fill at least one of the available shifts

***This is a part time position needed for the following shifts: Thursday: 10 am-2 pm; Friday 6 pm-9 pm; Saturday 10 am-2 pm*** Must be able to work at least one shift.***

Childhelp is an Equal Opportunity and Affirmative Action Employer

This opening is closed and is no longer accepting applications
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