Openings >> Victim Advocate - Part-time
Victim Advocate - Part-time
Title:Victim Advocate - Part-time
Department:Childhelp Children's Center of Arizona
Location:Phoenix, AZ

About Childhelp

CEO and Co-Founder SaraO’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

About Childhelp Children's Center of Arizona

Since 1998, the Childhelp Children’s Center of Arizona (CCCA) has been instilling a sense of serenity in abused and neglected children by providing treatment, intervention and investigation services. Cheerful colors, teddy bears, toys and child-friendly paintings line the walls of the fully accredited advocacy center enhancing each child’s sense of safety and well-being. 

The goal of CCCA is to provide medical treatment, mental health therapy, efficient investigational resources, and victim support services to address the immediate safety and complete well-being of children who are referred to the center. 

Position Summary:

Ensures that children and families are informed of and understand the ongoing events that occur during the investigative and legal process of a crime, while ensuring that the victim is treated with fairness, respect, and dignity and has freedom from intimidation, harassment, and abuse throughout the criminal justice process. This role will link and work closely with other victim advocacy services in the community to ensure seamless coverage and transition for clients. This is a part-time (24 hours/week), grant-funded position.


Essential Responsibilities:

  • Assists families in understanding the process and steps that occur during the investigation of the crime, including, but not limited to, helping the victim and family understand the forensic interview process, the medical exam, how to access mental health services including Childhelp Mental Health services, the role of detectives, and typical court proceedings

  • Provides families with community referrals and information for various resources, including counseling, shelters, housing assistance, daycare, etc.

  • Assists families with completing Crime Victim Compensation applications and attaining the documents requested by the Victim/Witness Assistance Program

  • Serves as a liaison between the victims and the investigating officers and/or caseworkers to provide clients with updates on the status of the investigation of their case

  • Attends court with clients for support, as needed

  • Completes follow-up questionnaires with families who receive investigative services from the Center to ensure quality of services received

  • Completes documentation of services in a timely, thorough, and professional manner

  • Attends trainings for on-going education and career development, as needed

  • Recruits, trains and supervises interns who serve as victim advocates

  • Develops and maintains positive working relationships with the Center’s partner agencies, including the Phoenix Police Department, Department of Child Safety, Office of Child Welfare Investigation and Phoenix Children’s Hospital

  • Represents Childhelp through speaking engagements, educational opportunities, and public appearances.

  • Participates in Center-based self-care and team building activities.

  • Comports self in a positive and professional manner appropriate to a child-friendly and family friendly atmosphere in a trauma-informed manner. Engages in collegial activities with peers and colleagues.

  • Consistently exercises sound, independent judgment and adequate emotional stability in evaluating situations and making decisions despite the pressures of deadlines or the occurrence of unexpected stressful events.

  • Participate on committees and in professional meetings as necessary for the overall development and function of the program.

  • Assures consistency in dealing in a tactful and harmonious fashion with staff, residents, and the public and to adhere to, and follow, all policies and procedures as designated and defined by the Director of the Center.

  • Carries out other duties as assigned.

Minimum Requirements:

  • Bachelor’s degree in social sciences with an emphasis in criminal justice, psychology, counseling, social work, or other related field
  • Previous work experience or professional training in victim advocacy and the criminal justice system is preferred
  • Basic computer literacy, and willingness to learn to navigate new systems
  • Knowledge of community resources and how to access them
  • Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  • Working knowledge of characteristics and dynamics of abuse, neglect, victim/offender cycle, substance abuse, domestic violence, and trauma
  • Excellent oral and written communication skills
  • Ability to obtain an Arizona Fingerprint Clearance Card


  • Ability to speak, read and write in Spanish


Childhelp is an Equal Opportunity and Affirmative Action Employer

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