Openings >> National Quality Assurance Director
National Quality Assurance Director
Title:National Quality Assurance Director
Department:Childhelp National Headquarters
Location:Phoenix, AZ
About Childhelp
CEO and Co-Founder Sara O’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

Position Summary:
Responsible for developing and maintaining an organizational Quality Management Plan to address quality control (QC), quality assurance (QA), and continuous quality improvement (CQI).   The Quality Assurance Director will work directly with Childhelp Program leadership to ensure compliance with contractual, regulatory, licensing, and accreditation requirements.  Requires some travel and strong collaborative approach with functional peers.

Essential Responsibilities: 
  • Responsible for developing and implementing an annual quality assurance plan and ensuring the following objectives are met:  the plan is efficient operationally; the plan is continuous; coordinated with the program QA processes and instruments; data gathered is reliable and can be extracted at intervals to guide adjustments in practice that will influence desired outcomes while in process
  • Evaluate and ensure programs are in continuous compliance with licensing guidelines, accreditation standards, and regulatory and contractual requirements
  • Develop measures to build organizational capacity, improve services, and meet contracting and reporting requirements by evaluating the impact of services on clients, quality of service delivery, and management and operations performance
  • Work with the National VP of Process Improvement to systematically collect, aggregate, and maintain data and reporting
  • Provide Program and Executive Leadership regular reporting on quality assurance activities to enable leadership to make data-informed decisions
  • Lead National quality assurance initiatives and activities
  • Develop a National Quality and Performance Management Team that includes key staff from program and national headquarters in which data indicators, best practices, and areas in need of improvement are discussed with operation staff for purposed of determining QI actions
  • In conjunction with Program Leadership and QA staff, develop, review and analyze program specific key data indicators to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes
  • Review and analyze program initiatives for potential impact on quality assurance outcomes
  • Review all internal and external monitoring reports
  • Provide program support in activities associated with the review, audit, monitoring, compliance and evaluation of services and outcomes; recommend program modifications to reflect the changing needs of populations served
  • Research and evaluate alternative and current practices associated with service delivery
  • Performs other related duties and projects, as assigned
Minimum Requirements:
  • Bachelor Degree required/Master’s Degree preferred
  • Broad knowledge of residential treatment programs, group homes, foster care, advocacy centers, and/or related programs desirable
  • Diverse and multi-state operations experience
  • Strong communications and collaborative skills
  • Joint Commission, CMS, CARF, COA, or NCA audit experience preferred
  • Grievance and Appeals process experience preferred
  • Ability to work with all multiple departments within the agency
 Based at national headquarters in Phoenix, AZ; out-of-state travel required as needed.

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