Openings >> National Clinical & Quality Assurance Director
National Clinical & Quality Assurance Director
Title:National Clinical & Quality Assurance Director
Department:Childhelp National Headquarters
Location:Phoenix, AZ
About Childhelp
CEO and Co-Founder Sara O’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

Position Summary:
Responsible for overseeing and developing Childhelp’s clinical services throughout the organization. Also responsible for developing and maintaining an organizational Quality Management Plan to address quality control (QC), quality assurance (QA), and continuous quality improvement (CQI). The National Clinical & Quality Assurance Director will work directly with Childhelp Program leadership to ensure compliance with contractual, regulatory, licensing, and accreditation requirements. Requires some travel and strong collaborative approach with functional peers.

Essential Responsibilities: 
  • Lead National clinical and quality assurance initiatives and activities.
  • Responsible for coordinating clinical activities that support policies, goals, and objectives established for the organization.
  • Drive continuous clinical and programmatic process improvement focused on outcomes and efficiency.
  • Participate in the development of training, curriculum, etc related to Childhelp’s Center of Excellence.
  • Responsible for developing and implementing an annual quality assurance plan and ensuring the following objectives are met: the plan is efficient operationally; the plan is continuous; coordinated with the program QA processes and instruments; data gathered is reliable and can be extracted at intervals to guide adjustments in practice that will influence desired outcomes while in process.
  • Evaluate and ensure programs are in continuous compliance with licensing guidelines, accreditation standards, and regulatory and contractual requirements.
  • Develop measures to build organizational capacity, improve services, and meet contracting and reporting requirements by evaluating the impact of services on clients, quality of service delivery, and management and operations performance.
  • Work with the National VP of Process Improvement to systematically collect, aggregate, and maintain data and reporting.
  • Provide Program and Executive Leadership regular reporting on clinical and quality assurance activities to enable leadership to make data-informed decisions.
  • Develop a National Quality and Performance Management Team that includes key staff from program and national headquarters in which data indicators, best practices, and areas in need of improvement are discussed with operation staff for purposed of determining QI actions.
  • In conjunction with Program Leadership and QA staff, develop, review and analyze program specific key data indicators to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes.
  • Review all internal and external monitoring reports.
  • Research and evaluate alternative and current practices associated with service delivery.
  • Performs other related duties and projects, as assigned
Minimum Requirements:
  • Master’s Degree in Psychology or related field
  • Broad knowledge of residential treatment programs, group homes, foster care, advocacy centers, and/or related programs desirable
  • Joint Commission, CMS, CARF, COA, or NCA audit experience preferred
  • Diverse and multi-state operations experience
  • Strong communications and collaborative skills
  • Ability to work with all multiple departments within the agency
  • Based at national headquarters in Phoenix, AZ; out-of-state travel required as needed.

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