Openings >> Direct Care Supervisor
Direct Care Supervisor
Title:Direct Care Supervisor
Department:Childhelp Alice C. Tyler Village
Location:Lignum, VA

About Childhelp

CEO and Co-Founder SaraO’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

About Childhelp Alice C. Tyler Village

Throughout the breadth of 270-acres of naturally lush and inviting land in Lignum, Virginia, the Childhelp Alice C. Tyler Village (the Village) has been providing a healing home environment for severely abused, neglected, and at-risk children since 1993.  Producing a true community atmosphere, the Village houses as many as 67 children ranging in age from 5 to 14 years old.  The residents live in small cottages and are grouped by age and treatment needs.  The children who make their home at the village are referred to this place of healing by various judicial authorities and child welfare offices after the Department of Social Services takes custody of them.  They arrive experiencing severe behavioral and emotional problems as a result of their previous abusive or neglectful situations.  For many of these children, the Village and its multidisciplinary team (MDT) are their last hope in avoiding placement at a juvenile correctional facility.

It takes a whole village to raise a child.  A team of mental health professionals greets each child upon their arrival, equipped to develop an individualized treatment plan tailored to each child’s specific needs.  While at the Village, children receive on-site clinical services provided by Childhelp’s MDT under the direction of a staff psychiatrist.  The children learn to love themselves and trust others through comprehensive treatment, including psychological, educational, recreational, music, art, occupational, and speech therapy.  The dedicated, highly-trained, and passionate staff of therapists, teachers, behavioral health specialists, nurses, physicians, and chaplain work to cultivate trust in children who have known only betrayal, and build self-esteem in the young souls who have rarely been given reason to like themselves.

Position Summary:
Develops, facilitates, conducts and implements activities associated with the management of the therapeutic milieu including: life space interviewing, therapeutic community group sessions, crisis intervention, problem solving interviews, risk assessments, group meetings and activities for daily living. Participates in the professional multi-disciplinary case conference meetings and contributes to the prescriptive treatment plan development. Provides support and supervision for leisure and recreational activities in and outside the treatment center and ensures safety at all times.  Monitors Direct Care Staff in assigned cottage for adherence to administrative and programmatic policies and procedures under the guidance of the Residential Program Manager.  Provides daily logistical coverage support as well as coordinating between the various treatment cottages.  


Essential Responsibilities: 

  1. Responsible for the implementation of the Alice C. Tyler Village Treatment program as outlined and to ensure institutional integrity in its use by staff and residents within the cottage assigned.
  2. Responsible for the supervision of the resident’s assigned at all times.  This includes but is not limited to supervision of residents during awake hours, while engaged in their daily routines and while participating in on and off-campus activities to ensure proper implementation of programmatics, safety and security, and to maintain proper vigilance and knowledge of resident’s whereabouts and actions at all times.
  3. Monitors and participates in recreation activities by being appropriately dressed at all times and actively participating with residents in physical and recreational groups and activities on a daily basis.
  4. Documents shift progress notes, admissions notes and special notes in the medical record in a timely and professional manner in accordance with charting guidelines. 
  5. Maintains various treatment logs in an accurate and timely manner per established guidelines.
  6. Comprehends each resident’s clinical history and current diagnostic formulation and uses professional judgment in the application of milieu management techniques in the most optimal clinical fashion to meet the needs of the specific resident.  Will also maintain familiarity with the shift notes as they pertain to assigned resident responsibilities.
  7. Understands the etiology of maladaptive behavior of each adolescent resident under his/her care and consistently and properly applies de-escalation techniques and methodologies as well as the implementation of any special treatment procedures per established policies and procedures.
  8. Participates in the monthly multi-disciplinary case reviews for each resident, provides clinical information and contributes to the formulation and updating process of the master treatment plan of the residents.  Develops, monitors and implements master treatment plan goals and objectives in conjunction with multi-disciplinary team.
  9. Maintains a safe therapeutic environment through the enforcement/encouragement of unit cleanliness and positive hygiene practices, vigilant supervision of contraband and other safety hazards, use of programmatic tools and monitors, and proper application of restrictions/precautions protocols.
  10. Assists and encourages students in the completion of therapeutic and educational homework assignments.
  11. Participates and contributes in Q.I. and staff development activities including completion of annual and mandatory in-service requirements.
  12. Communicates effectively with other staff via shift logs, team meetings and formal and informal staffings.  All written communication must be legible, with correct grammar, spelling, and punctuation used at all times.  Written communication must also be completed in a timely manner.
  13. Carries out other duties as assigned to meet the needs of the program.
  14. Assumes leadership of the cottage in the absence of the Residential Program Manager and serves as a positive role model for all Direct Care Staff.
  15. Assists the Residential Program Manager in the orientation, training, and evaluation of Direct Care Staff in assigned cottage.
  16. Monitors Direct Care Staff adherence to administrative and programmatic policies and procedures; reports problems to the Residential Program Manager and/or Director of Residential Services.
  17. Serves as a liaison between the Residential Program Manager and Direct Care Staff and performs administrative functions, as assigned.  May assist in providing information for performance appraisals and disciplinary actions when needed in collaboration with service area supervisors.
  18. Ensures proper Direct Care Staff coverage and safety within the cottages at all times which includes working their own assigned cottage, coordinating staff break times, assigning staff for transports, and temporarily reassigning staff as needed.
  19. Assists Direct Care Staff in maintenance of a safe, therapeutic environment through vigilant monitoring for dangerous situations and contraband as well as ensuring proper protocols are followed for precautions, restrictions, room searches, etc.
  20. Coordinates and directs staff in resident elopement situations including the organization and deployment of search efforts as well as proper notification of required parties.  Ensures incident reports are completed and properly routed to the Village QI/Risk Manager.
  21. Monitors the needs of the children and cottage on a daily basis including clothing, personal care items and supplies.
  22. Specific shift responsibilities:
    • Carries emergency radio at all times
    • Ensures security of cottage
    • Documents timeliness of Direct Care Staff and Night staff reporting to and from work and scheduled breaks
    • Ensures proper coverage in classrooms during school hours
    • Completes daily lead log and cottage shift log
    • Assists with the check-in and out of resident money and belongings

Minimum Requirements:


  1. Minimum of a Bachelor's Degree in one of the behavioral sciences or related fields and one year experience working with children in a residential treatment facility preferred or high school diploma and a minimum of two years professional experience working with children/adolescents with emotional/behavioral disturbances of which at least one year was in a residential treatment facility for children.
  • Training and Experience:
  1. In addition to education requirements, employee must demonstrate, through prior work experience, competency in consistently exercising professional judgment and discretion in the execution and implementation of milieu management techniques and methodologies.
  2. Minimum of one year experience in a child or adolescent treatment program and/or past experience of at least 6 months as a Direct Care Staff at Alice C. Tyler Village and demonstrated competency and skill in the implementation of the Milieu Treatment Program preferred. 
  3. Must have successfully completed all of the Alice C. Tyler Village new hire orientation and training requirements. 
  4. Must be current on all mandatory annual retraining and in-services.
  5. Must participate in a minimum of 15 hours annually of in-service training applicable to specific job duties and responsibilities.
  6. Must possess a current certificate for cardiopulmonary resuscitation (CPR) and first aid.

Knowledge Required:

  1. Must demonstrate understanding of, and ability to, apply and implement behavioral/psychological theory and principles, as well as treatment approaches for child and adolescent psychopathology.  Knowledge and experience in outdoor education/recreation desired.  Effective organizational and management skills required.

 Physical Requirements



Childhelp is an Equal Opportunity and Affirmative Action Employer



  • Must have ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift and grasp.  Should be able to run a distance of 400 meters in 2 minutes or less.  Must be able to perceive the attributes of objects such as size, shape, temperature and/or texture by touching with skin, particularly that of the fingertips.  Possesses the ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.  Hearing to perceive the nature of sounds with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound.  Perform repetitive motions with wrists, hands and fingers.  Be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.  Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe patients on the unit and in therapeutic activities.
    1. Must be able to pursue, on foot, residents who attempt to elope (run) from the facility. This would involve running and catching them including physically subduing them to the ground if need be.
    2. Must be able to escort a physically resistive resident to a safe area when required. This involves, with the assistance of a second staff member, physically walking a resident that may be resisting by kicking, pushing, wrestling, etc. to avoid walking and/or trying to break free.
    3. Must be able to assist in physically subduing an out of control and/or aggressive resident. 
    4. Staff must possess the adequate strength and flexibility to initiate wrapping them up with arms, placing them in the proper position, and holding them securely in this position for any length of time as determined by the resident calming and regaining control.
    5. Job duties include requirement to actively participate in all physical activities with the residents to ensure proper supervision and role modeling.
    6. Job duties include attending off campus activities, including outings that tend to be physical in nature, i.e. hiking, mountain biking, canoeing, etc.
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