Openings >> On-Call Direct Care Staff
On-Call Direct Care Staff
Title:On-Call Direct Care Staff
Department:Childhelp Alice C. Tyler Village
Location:Lignum, VA

About Childhelp

CEO and Co-Founder Sara O’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

About Childhelp Alice C. Tyler Village

Throughout the breadth of 270-acres of naturally lush and inviting land in Lignum, Virginia, the Childhelp Alice C. Tyler Village (the Village) has been providing a healing home environment for severely abused, neglected, and at-risk children since 1993.  Producing a true community atmosphere, the Village houses as many as 67 children ranging in age from 5 to 14 years old.  The residents live in small cottages and are grouped by age and treatment needs.  The children who make their home at the village are referred to this place of healing by various judicial authorities and child welfare offices after the Department of Social Services takes custody of them.  They arrive experiencing severe behavioral and emotional problems as a result of their previous abusive or neglectful situations.  For many of these children, the Village and its multidisciplinary team (MDT) are their last hope in avoiding placement at a juvenile correctional facility.

It takes a whole village to raise a child.  A team of mental health professionals greets each child upon their arrival, equipped to develop an individualized treatment plan tailored to each child’s specific needs.  While at the Village, children receive on-site clinical services provided by Childhelp’s MDT under the direction of a staff psychiatrist.  The children learn to love themselves and trust others through comprehensive treatment, including psychological, educational, recreational, music, art, occupational, and speech therapy.  The dedicated, highly-trained, and passionate staff of therapists, teachers, behavioral health specialists, nurses, physicians, and chaplain work to cultivate trust in children who have known only betrayal, and build self-esteem in the young souls who have rarely been given reason to like themselves.

Position Summary:

Responsible for providing direct supervision, support, and behavior management in a safe, therapeutic, and nurturing environment to children residing at the Village

Essential Responsibilities:  

  • Provides a consistent and creative environment for assigned children while using appropriate limit setting and disciplinary techniques within the realm of Childhelp’s standards
  • Develops a daily routine for assigned children and makes ongoing routine adjustments to improve its effectiveness, as appropriate
  • Develops and maintains a constructive relationship with each assigned child     
  • Learns the case history and treatment plan for each assigned child
  • Provides regular input and insight for the ongoing evaluation the treatment plans for each assigned child through daily and quarterly observational logging reports
  • Completes detailed, comprehensive and factual reports regarding behaviors and incidents of the children pursuant to policies, including but not limited to incident report forms, group home logbook maintenance, etc.     
  • Attends weekly unit meetings and supervisory sessions
  • Attends all mandatory trainings
  • Obtains and maintains certifications in adult, infant, and child CPR, First Aid, approved physical restraint procedures, and medication procedures
  • Teaches basic health needs and proper medical care to the children, including personal hygiene habits, nutrition, preventive medical care, etc., with the assistance of the Village medical staff
  • Demonstrates positive role modeling and problem solving skills to children regarding personal issues they encounter, such as peer pressure, adapting to their new surroundings, appropriately responding to conflict, etc.
  • Supervises and/or participates in various recreational programs and activities with children to stimulate interest in and cooperation with various social and educational programs           
  • Transports children to off-grounds activities and supervises children at these activities           
  • Identifies and implements ways to meet the children’s individualized needs including the following areas:
    • Educational Advancement – implementing individual homework plans, assisting with reading, quantitative skills, etc.
    • Emotional Growth – helping the children build self-esteem, learn self-control, identify emotions and appropriate ways of expressing and dealing with them, learning to trust, learning to take responsibility, etc.
    • Social Skills – teaching manners, appropriate interactions with peers and authority figures, etc.
  • Maintains group and individual control of the children within the group home
  • Learn the individualized issues and triggers for each assigned child in order to take preventative measures and anticipate potential episodic behaviors
  • Calms disruptive children in potentially dangerous situations, and may physically restrain them in emergency situations
  • Conducts consistent and continual goal setting with the children          
  • Responsible for the whereabouts and safety of assigned children at all times
  • Monitors children for unusual behaviors or physical appearance in order to protect their health, security, safety, and welfare
  • Monitors conversations among children to detect potential problems and reports such information in accord with established policies, regulations, and procedures
  • Responds in crisis situations in accordance with established policies, regulations, and procedures
  • Monitor facility conditions for safety and health hazards such as fire, smoke, broken windows, etc.    
  • Knows and abides by Village safety regulations, policies and procedures, and the employee handbook
  • Inspects children’s clothing and possessions and makes periodic room checks to detect contraband in accord with established policies, regulations, and procedures
  • Ensures that all children are bathed and properly dressed by appropriately encouraging and enforcing personal hygiene habits
  • Supervises, performs, and instructs children in housekeeping duties such as sweeping, mopping, making beds, etc., to maintain sanitary conditions in resident areas   
  • Prepares meals and performs light housekeeping duties
  • Submits requisitions for maintenance, food, and household supply needs
  • Administers prescribed medication to children, as needed
  • Communicates and works cooperatively with Village employees 
  • Arrives on time to work on all assigned shifts, remains on duty until relieved, and works overtime, as required                 
  • Proficiently uses various types of electronic and/or manual recording and computerized information systems used by the Village, as needed
  • Performs other related duties, as assigned

Minimum Requirements: 

  • Must be 21 years of age
  • Must successfully pass a background check (including Department of Social Services/Child Protective Services
  • Must possess a valid Virginia driver license
  • Ability to write concise, accurate, and informative reports
  • Ability to verbally redirect and/or de-escalate behavior to prevent or minimize the need for therapeutic holds
  • Ability to initiate and perform therapeutic holds when necessary to ensure the safety of all children.
  • Ability to empathize with children with special needs and from different backgrounds


  • Must have one of the following:
  • Bachelors degree (preferred)


  • Associates degree AND 3 months experience working with children


  • High School diploma or equivalent AND 6 months experience working with children

**All On-Call employees must work a minimum of either one (1) shift per month OR at least one (1) of every five (5) shifts that the On-Call Supervisor offers that fall within the employee’s specified availability.

Childhelp is an Equal Opportunity and Affirmative Action Employer



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