Openings >> Hotline Counselor-Digital Services Part Time
Hotline Counselor-Digital Services Part Time
Title:Hotline Counselor-Digital Services Part Time
Location:Phoenix, AZ

About Childhelp

CEO and Co-Founder Sara O’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at


Position Summary:

Responsible for providing crisis intervention, referral and resource information, and/or creating action plans for help seekers who contact the Childhelp National Child Abuse Hotline through texting and live chat modalities. Issues addressed by the hotline include the areas of child abuse, sexual abuse/assault, neglect, family conflict, suicide, domestic violence, youth in conflict, life crisis, addiction and recovery.


Essential Responsibilities: 

  • Provides supportive and appropriate counseling to each help seeker, primarily through digital services such as texting and live chat
  • Provides undivided attention to each help seeker and each issue presented
  • Ascertains and understands the immediate presenting issues of help seekers, turning those issues into brief action plans, when necessary
  • Understands the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
  • Reports information to appropriate authorities, when legally bound to do so
  • Understands and adheres to confidentiality and anonymity, as appropriate
  • Understands and adheres to counseling ethical guidelines and boundaries
  • Remains knowledgeable with regard to all Hotline referral sources, including the Hotline national resource database
  • Understands the contractual obligations of the Hotline and follows protocol and documentation requirements for each contract
  • Interacts with co-workers to best identify effective approaches and interventions for presenting issues
  • Engages in continuous improvement efforts, as assigned
  • Participates in assigned work teams, as requested and appropriate
  • Enters all relevant data, accurately and completely, into Hotline database in a timely manner
  • Conducts internet resource research
  • Attends staff meetings
  • Maintains a professional appearance and conduct at all times
  • Responsible for arranging for shift coverage for all scheduled shift hours
  • Performs other related duties, as assigned







Minimum Requirements:

  • Bachelor’s degree in psychology, social work, or a related field; Master’s degree in counseling, social work, or other related field preferred
  • Minimum 1 year experience working with family violence and/or child abuse required
  • Previous experience in crisis intervention and/or hotline counseling preferred
  • Ability to obtain a fingerprint clearance card

  • Proficient in Microsoft Word, Outlook, and Excel
  • Excellent communication and interpersonal skills
  • Effective stress reduction techniques
  • Ability to maintain professional demeanor with callers at all times and to provide boundaries when necessary
  • Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  • Ability to work well with key staff and service providers


Childhelp is an Equal Opportunity and Affirmative Action Employer

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