Openings >> Support Services Supervisor
Support Services Supervisor
Title:Support Services Supervisor
Department:Childhelp Alice C. Tyler Village
Location:Lignum, VA

About Childhelp

CEO and Co-Founder SaraO’Meara and President and Co-Founder Yvonne Fedderson started Childhelp in 1959, establishing it as a leading national non-profit organization dedicated to helping victims of child abuse and neglect and at-risk children. Childhelp focuses on advocacy, prevention, treatment and community outreach.

The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD®, operates 24 hours a day, seven days a week, and receives calls from throughout the United States, Canada, the U.S. Virgin Islands, Puerto Rico and Guam. Childhelp’s programs and services also include residential treatment services (villages); children’s advocacy centers; therapeutic foster care; group homes and child abuse prevention, education and training. Childhelp also created the National Day of Hope® that mobilizes people across America to join the fight against child abuse.  For more information about Childhelp, please visit the website at

About Childhelp Alice C. Tyler Village

Throughout the breadth of 260-acres of naturally lush and inviting land in Lignum, Virginia, the Childhelp Alice C. Tyler Village (the Village) has been providing a healing home environment for severely abused, neglected, and at-risk children since 1993.  Producing a true community atmosphere, the Village houses as many as 67 children ranging in age from 5 to 14 years old.  The residents live in small cottages and are grouped by age and treatment needs.  The children who make their home at the village are referred to this place of healing by various judicial authorities and child welfare offices after the Department of Social Services takes custody of them.  They arrive experiencing severe behavioral and emotional problems as a result of their previous abusive or neglectful situations.  For many of these children, the Village and its multidisciplinary team (MDT) are their last hope in avoiding placement at a juvenile correctional facility.

It takes a whole village to raise a child.  A team of mental health professionals greets each child upon their arrival, equipped to develop an individualized treatment plan tailored to each child’s specific needs.  While at the Village, children receive on-site clinical services provided by Childhelp’s MDT under the direction of a staff psychiatrist.  The children learn to love themselves and trust others through comprehensive treatment, including psychological, educational, recreational, music, art, occupational, and speech therapy.  The dedicated, highly-trained, and passionate staff of therapists, teachers, behavioral health specialists, nurses, physicians, and chaplain work to cultivate trust in children who have known only betrayal, and build self-esteem in the young souls who have rarely been given reason to like themselves.

Position oversees, and is responsible for the dietary and housekeeping departments.  Under the direction of the QI Director, the supervisor will perform tasks within the Village guidelines and JACHO standards.  Responsible for performing a variety of tasks associated with the direct supervision of staff working within the dietary and housekeeping departments.

Minimum of a High School Diploma or GED required.  A combination of education and experience providing housekeeping and dietary support is required.  Minimum of 2 years of experience in a supervisory role is preferred.  Experience working with children/adolescents with emotional/behavioral disturbances is strongly preferred.  

Training and Experience:

In addition to education requirements, employee must demonstrate, through prior work experience, competency in consistently exercising professional judgment and discretion in the execution of USDA guidelines and HACCP principles. 

  • Must have successfully completed all of the Alice C. Tyler Village new hire orientation and training requirements. 
  • Must be current on all mandatory annual retraining and in-services
  • Must participate in a minimum of 15 hours annually of in-service training applicable to specific job duties and responsibilities.
  • Must possess a current certificate of cardiopulmonary resuscitation (CPR) and first aid.
  • Must possess a valid driver's license. 

Knowledge Required:

  • Must demonstrate an understanding of HACCP principles and possess the ability to, apply and implement standards.  Knowledge and experience in preparing therapeutic diets is strongly desired.  Effective organizational and management skills required.
  • Must demonstrate strong leadership skills and have a working knowledge of milieu management strategies of the Alice C. Tyler Village Treatment Program.



Must have ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift and grasp.  Must be able to perceive the attributes of objects such as size, shape, temperature and/or texture by using the sense of touch.  Possesses the ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.  Hearing to perceive the nature of sounds with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound.  Perform repetitive motions with wrists, hands and fingers.  Be able to exert up to 50 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.  Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe patients on the unit and in therapeutic activities.


  • Must demonstrate an understanding of HACCP principles and possess the ability to, apply and implement standards.   Knowledge and experience in preparing meals for therapeutic diets is strongly desired.  Effective organizational and management skills required.
  • The Support Services Supervisor must demonstrate strong leadership skills and have a working knowledge of milieu management strategies of the Alice C. Tyler Village Treatment Program. 
  • Demonstrates the ability to maintain a CQI program for temperature and taste of food delivery.
  • Ability to coordinate and perform appropriate dating, stocking, and rotating of food inventory.
  • Demonstrates thorough knowledge of compliance regulations for HACCP, State Health Department, State Licensing, USDA, JCAHO, and the State Fire Marshall; to include accompanying documentation.
  • Assists the QI Director in compliance with HACCP (Hazard Analysis Critical Control Points, a food safety program and new requirement effective 7/2006), State Health Department, State Licensing, USDA, JCAHO, State Fire Marshall).
  • Ensures HACCP principles are applied to all food recieved and prepared in the facility.
  • Performs weekly inventory of all products and coordinates weekly food orders with vendors.  Stocks and dates weekly deliveries following FIFO procedures.
  • Properly maintains various treatment logs in an accurate and timely manner per established guidelines.
  • Responsible for planning, organizing, and managing the housekeeping department in accordance with federal, state, and local standards.
  • Responsible for staffing, scheduling, training and developing housekeeping and dietary staff.
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
  • Attend and participate in departmental staff meeting, development, and training courses as needed.
  • Actively participates and contributes in Q.I. and staff development activities including completion of annual and mandatory in-service requirements.
  • Carries out all other duties assigned.


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